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Automation and developers

REST API

Read conversations, customers and hand-offs from your own code, and send messages in.

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01What it does

A documented API with a key per workspace

A documented REST API with an API key per workspace: list conversations, read a transcript, look up a customer, send a message into a conversation, and manage what your mate knows.

02How to switch it on

  1. Create an API key in your Console.

  2. Call the API with the key from your own code.

  3. Rotate the key any time; every call is logged in your audit trail.

03What it needs

An API key you create in your Console.

  • API_KEY

04Questions

Create a key in Console, then read conversations and the hand-off queue or post an operator reply from your own code; the same key works on the MCP server.
It says so and hands the conversation to a person on your team, who picks it up from the Inbox with the full history — the customer stays on the channel they wrote on.

Meet your mate on your own site first

Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.

Try it with your siteAll integrations